Payment Terms & Conditions with Refund Policy

1. Advance Payment

• All tiffin / food orders must be confirmed with 100% Advance Payment.
• Orders without advance payment will not be processed.
• Accepted payment modes: UPI / Debit-Credit Card / Bank Transfer / Cash (as per management policy).

2. Cancellation & Refund Policy

• If the customer cancels the order, 50% of the total amount will be deducted and the remaining 50% will be refunded.
• If the order is canceled on the same day of delivery or within 6 hours before delivery time, no refund will be provided.
• For bulk / party orders, separate cancellation rules will apply (either non-refundable or up to 70% deduction).

3. Refund Timeline

• Refunds (if applicable) will be processed within 7-10 working days to the original payment method.
• Any transaction or bank charges will be deducted from the refund amount.

4. Food Quality & Delivery

• The hotel will make every effort to deliver the food on time.
• However, in case of unexpected delays (traffic, weather, operational issues), the management will not be held liable.

5. Force Majeure

• In case of natural calamities, government restrictions, or unforeseen circumstances, instead of a cash refund, the customer may be offered a credit voucher or future order adjustment.